Welcome to C&C's Customer Satisfaction Survey.

Thank youfor your time of giving evaluation andrecommendationsin relation to our services and products in 2012. We truly treasure your valuable opinions in order to understand and serve youbetter. We would like to present you with a little token of our gratitude for your help after the questionnaire is completed.

C & C Customer Satisfaction Survey Form
(Required)Company name
(Required)Contact
(Required)Tel / Fax
(Required)E-mail
(Required)Your C&C Sales Office is
How did you become acquainted with C&C ?
How do you know C&C ?
Type of products you mainly produce
A) Customer Service
 (Required)1) Do you receive responses to your inquiries within 2 working days?
 (Required)2) Is our sales team helpful in offering effective solutions for problems for current titles/projects?
 (Required)3) Does our sales team offer you pro-active support? For example making suggestions about how to improve quality or value of products, or how to reduce costs?
 (Required)4) In your opinion, does our sales team present a polite, friendly and professional face for C&C?
 (Required)5) Does our sales team understand your business requirements?
 (Required)6) Do you think our sales team is reliable?
B) Quotation Service
 (Required)1- Do you receive our price quotations within 2 working days of your quotation request?
 (Required)2- Do our price quotations match your specifications as requested?
 (Required)3- Do you think our quotations are competitively priced?
 (Required)4- In your opinion, which products seem to be relatively expensive? (You may select more than one item)
 (Required)5- In your opinion, which order quantity range do you think is appropriate for C&C?
 (Required)6- In 2012, did our quotation service fulfill your requirements?
C) Product Quality
 (Required)1) In 2012, have you requested a reprint or repair due to a manufacture issue caused by C&C ?
 (Required)2)Do our deliveries meet your schedule demands?
 (Required)3)This year, have our products satisfied your expectations with respect to printing and binding technique?
 (Required)4) Do you like our printed products?
D) The collection of marketing opinions from our valuable customer
 (Required)1) Are you optimistic that the market conditions in 2013 will be more favourable than those of 2012?
 (Required)2) Do you think 2013 will prove to be a positive climate in which to market new books successfully?
 (Required)3) Looking at your planned paper consumption in 2013, what percentage will be FSC paper?
 (Required)4) Looking at your planned paper consumption in 2013 , what percentage will be PEFC paper?
 (Required)5) Are you interested in any other environmental friendly materials we offer?
 (Required)6) Have you considered adopting or have you adopted suppliers equipped with digital print capacity as a digital-printing partner?
 (Required)7) Do you want to know more about any of the following printing technology offered by C&C?
E) Do you have any other comments or recommendation that you wish to make to help us improve our service to you?
1) Yes,
2) No.
Thank you very much for your valuable input.
Pls answer all "Required" question.

Remarks:

1. Please click the "Submit" button to return the form to us electronically after completing the survey.
2. If you need any assistance in completing the survey form, please email to ronny.wong@candcprinting.com, or call your C&C sales representative.