|
The Best  The
Worst |
| 1. Customer Service客戶服務 |
10 9 8 7 6 5 4 3 2 1 N/A
|
|
Remark |
| Response time of quotation報價回應時間(以3日內) |
|
Required |
|
| Technical problem handling技術問題處理 |
|
Required |
|
| Handling complaint處理客戶投訴 |
|
Required |
|
| Response time回應時間(電郵、電話) |
|
Required |
|
| Ease of contact接觸容易度 |
|
Required |
|
| Visit frequency到訪客戶頻率 |
|
Required |
|
| Staff courtesy員工禮貌 |
|
Required |
|
| Capability for emergency handling應變能力 |
|
Required |
|
| Disaster contingency plan災難應變安排 |
|
Required |
|
| 2. Product Quality產品質素 |
| Fulfill spec. requirement符合規格要求 |
|
Required |
|
| Overall workmanship整體質量 |
|
Required |
|
| Production schedule生產週期 |
|
Required |
|
| Range of product產品種類 |
|
Required |
|
| Product security and reliability產品安全及可靠性 |
|
Required |
|
| Security Design and anti-forgery standard
安全防偽設計水平 |
|
Required |
|
| Timely and accurate delivery付運準時及妥當 |
|
Required |
|
| 3. Overall
Performance整體表現 |
| Meet customer's expectation達致客戶期望 |
|
Required |
|
| 4. Others其他 |
| Appropriate choices of recycled paper to choose
from能提供適合的環保紙種類以供選擇 |
|
Required |
|
Do you know C&C qualified ISO 27001 Information
Security Management System
是否了解C&C 已考取ISO 27001 資訊安全管理系統 |
|
Required |
|
| Do you need provide FSC or ISO 27001 business
support?是否需要FSC 或ISO 27001相關業務支援？ |
|
Required |
|
| 5. Benchmarking against other major
vendors對比其他同類產品供應商 |
|
| Product
Quality產品質量 |
|
Required |
|
| Services服務 |
|
Required |
|
| Timely and
accurate delivery付運準時及妥當 |
|
Required |
|
| What other
expected services / products could be provided by
C&C貴司希望我司能提供的其他服務/產品 |
|
|
|
|
| |